Effective date: May 24, 2018
ManageRides.com ("us", "we", or "our") operates the https://www.managerides.com/ website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the https://www.managerides.com/ website operated by ManageRides.com
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on your device (computer or mobile device) which is tied to information about you. We use both session ID cookies and persistent cookies from our website. For instance, the session ID cookie simply terminates once you close the browser. A persistent cookie is a small text file that is stored for an extended period of time on your hard drive. Persistent cookies can be easily removed by using that Web browser's help file instructions.
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
At Manage Rides, we collect personally identifiable information (“PII”) and non-personally identifiable (“Non-PII”) information from you. Personally identifiable information is information that can be used to identify you personally. Non-personally identifiable information is information that must be combined with other information to identify you personally. We collect several different types of information for various purposes to provide and improve our Service to you.
You will not be required to provide us any information when you visit our Platform. However, in order to access or use some portions of the Platform, we may collect PII such as your name, email, username, personal information, travel information, and additional information. If you are a Client, we may collect additional Client specific business information from you. We may also collect your relevant payment or credit card information if you wish to pay for any services offered by a Client or if you wish to pay for the Travel Tranz SAAS. Please be aware that all payment information shall be stored and processed by our third party payment processors.
Whenever you use our Platform, we may collect Non-PII from you, such as your IP address, registration history, interactions with the Platform, usage information, location, referring URL, browser, operating system, data usage, data transferred, and Internet service provider.
Use of Your Information
Where applicable, we will use any information submitted by you in the following ways:
Types of Data CollectedPersonal Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time, through your device settings.Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
ManageRides.com uses the collected data for various purposes:
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
ManageRides.com may process your Personal Data because:
Retention of Data
ManageRides.com will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.Transfer of Data
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure of Data Business Transaction
Disclosure for Law Enforcement
Under certain circumstances, ManageRides.com may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We make reasonable attempts to protect your information by using physical and electronic safeguards such as encryption. However, as this is the Internet, we can make no guarantees as to the security or privacy of your information submitted. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.Opt Out of Commercial, Non-Commercial Communications and "Do Not Track" Signals
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
If you decide to provide us with your contact information, you agree that we may send you communications via emails. However, you may unsubscribe from certain communications by notifying Manage Rides that you no longer wish to receive these communications. We will endeavor to promptly remove you from our mailing list once we have received that request. We currently do not offer functionality for you to opt out through “do not track” listings. If you wish to opt out of certain communications or information collection, please contact us at [email protected]Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ManageRides.com aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where ManageRides.com relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.Children's Privacy
We do not collect or process any information for any persons under the age of 18. If you are under 18 and using our Platform, please stop immediately and do not submit any information to us. In the event that we have inadvertently collected any information from users under the age of 18 please contact us immediately.Visitor Registration or Requests for Voluntarily Information
ManageRides.com only collects personal information that you choose to provide voluntarily when using or registering with the ManageRides.com site. "Personal information" includes information that can identify you as a specific individual, such as your name or email address; we also use standard web server log files to help us count visitors and evaluate our site's technical capacity. We use this information to find out how many people visit ManageRides.com, help us arrange the pages in the most user-friendly way, keep the site browser-friendly, and to make our pages more useful to our visitors. We record information on site traffic but not information on individuals.Email, Mailing Lists, and Other Services
When you send us an email, we use your email address to thank you for your comment and/or reply to your question, and we will store your communication and our reply in case we correspond further. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use. If you do not explicitly choose to receive informational emails, by signing up for our newsletter, for example, the only email messages you will receive from ManageRides.com will be to respond to email inquiries that you send us, with the exception that we may email or mail you our current special offers together with your transportation confirmation. If a customer wishes to subscribe to our monthly newsletter then we will only ask for contact information such as name and email address.
To modify or delete your email address, that we store when you ask for our newsletter, simply follow the instructions included in your email, or send a reply stating your request, and we will make the requested changes.
When you request our Newsletter, we use your email address and any other information you give us to provide you with the information requested until you ask us to stop (using the 'unsubscribe' instructions provided with each email and/or on the site where you signed up and/or as we otherwise provide), or until the information or service is no longer available.Links To Other Sites
ManageRides.com partners with many providers in order to facilitate the processing of your reservation. When you book any reservations from our website you will be asked to provide personally identifiable information. The information includes your name, home or work telephone number, fax number, email address, and your credit card number, expiration date and billing address. We only use this information to process, book your transportation reservation and will notify you by email or fax the status of your reservation. When you decide to return to the ManageRides.com website we use this same information for you to access information about the reservation.
ManageRides.com and our many providers may also ask for personally identifiable information about any other people you may be booking for reservations. We only use this information to reserve the destination with the airport shuttles and limousines or other transportation company and if requested by you we will send each person of the reservation an email notification verifying the booking.When You Contact ManageRides.com
Please note that whenever you submit any information to us in connection with any ManageRides.com related services, you consent to ManageRides.com's processing of this information in the United States as necessary to provide the services in which you are participating.Security of Your Personal Information
The security of your personal information is very important to us and we are committed to protecting the information we collect. ManageRides.com uses security measures in place at its physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our web site.Log Files
Most standard Website servers use log files such as ManageRides.com. This includes, but not limited to, internet protocol (IP) addresses, internet service provider (ISP), browser type, date/time stamp, referring/exit pages, platform type, and number of clicks to analyze trends, track user's movement in the aggregate, administer the site, diagnose any problems with our servers and gather broad demographic information for aggregate use. IP addresses, etc. are never connected to our customer's personal identifiable information.Third Party Intermediaries
ManageRides.com does use an external credit card processing company called Stripe to bill our customers for airport shuttles, limousines or other transportation services. This company does not retain, share, store or use personally identifiable information of ManageRides.com customers for any secondary purposes.
Manage Rides or other users may post links to third party websites on our Platform, which may include information that we have no control over. When accessing a third party site through our Platform, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.
We do provide information about our customers to the transportation supplier you made your reservation through on ManageRides.com. Although ManageRides.com offers airport shuttles, limousines and other transportation suppliers that are industry reputable companies, we have not placed any limitations on our transportation suppliers from using or disclosing any of your information without your consent. Therefore, we will always ask you to review the privacy policies or practices of any transportation suppliers whose services you will reserve or purchase on ManageRides.com. Also these transportation suppliers may contact you as it is necessary to obtain additional information about your confirmed reservation and instructions such as directions for pick-up, drop-off or anything relevant to the reservation which is needed.
ManageRides.com will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and website visitors.Accessing and Editing Your Information
You will be able to access any information contained in your account through our Platform. You may edit that information by changing the information listed in your account. If you have any questions or wish to review, change, delete, or access any of your information collected by us, please contact us at [email protected] After you have deleted your account, please be aware that we may keep inaccessible copies of your PII and non-PII subject to our data retention policies.International Transfer
In the event that Manage Rides is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. Please be aware that once the information is transferred your privacy rights may change.California Privacy Rights
ManageRides.com make every attempt to keep our user's privacy private, but ManageRides.com may be occasionally be required by law to disclose such information you have provided to us for our airport shuttles, limousines or other transportation services. ManageRides.com may also be required to disclose information against someone who poses a threat to ManageRides.com's interests or customers, such as customer fraud, or any activities that could bring harm to others.